Success Stories and Client Testimonials

Bild & Company has been very successful offering full-service, strategic sales and marketing consulting and management specializing in coaching and training solutions to clients across the country. By leveraging our sales and marketing expertise with industry knowledge, we consistently offer our clients tangible results! These successes have prompted many companies to rely on Traci Bild to solve their sales and occupancy challenges. To read or hear about some success stories, please visit the links below. To see samples of our work or to discuss our how we can generate results for your communities, please call us.

CLIENT QUOTES

  • “The Bild telephone mystery shops have been an amazing training tool for the Sales teams and communities that I have worked with. I have used the shops to help coach, train, and guide the quality of the sales process and systems that we have. Many times I have had sales people read a shop evaluation and say “I didn’t say that!” only to listen to the shop and hear that they did! The recorded shops along with the evaluation help give an overall performance review from an outside perspective. Once the shops became a regular occurrence, we noticed quality and scores of our shops increase. More importantly, we had results and more overall appointments which resulted in more sales and higher occupancy! I would encourage any team to welcome a telephone mystery shop in order to make their team BETTER!”
Ames Burkhouse.
  • “As the Campus Executive Director of Arbour Square and The Birches, the Traci Bild Sales System has exceeded my expectations. It is a philosophy that starts with a leader’s mindset to support his/her Marketing and Sales team to achieve our goal of 100 census. By fully implementing, training, supporting and be delighted in the system, it has given our marketing department the tools and methodology to exceed. We have consistently achieved outstanding results when others in our community are not successful and I attribute that success to the investment in the Bild Sales System and our team’s continued involvement with our weekly coaching calls (thanks, Julie!), our commitment to our team, the leadership on our campus and the outstanding team of professionals that we have that embrace the system.If you use it (The Bild Sales System), it will work and your team will see amazing results”
Mimi Kehan - Executive Director, Arbour Square of Harleysville
  • “Shelli was great. She exceeded expectations. She addresses challenges head on, can change gears in an instant, is honest, straightforward, brilliant, and very professional.”
Jim Purdum - Vice President, Alliance Group
  • “By way of introduction, I’m a retired naval Commander and have sat through literally hundreds of days of training in one capacity or another. In my new life I am a Director of a Milestone Retirement Community, and recently went to Portland to receive training in the BILD program. I am writing to commend one of your instructors – Julie Podewitz. When training sticks in one’s head for over a week it is 1) rare, and 2) usually a reflection of the quality of material, instructor, or both. Julie did a superb job in striking the right tone to engage, motivate, and impart enthusiasm for your system.”
Pete Kovach - Director, Chandler’s Square Retirement Community
  • “Julie’s presentation resonated with our team members. She provided real-world examples and tools to differentiate themselves from the competition, accelerate the sales cycle and connect with prospective residents.”
Sloan Bentley - President, Seniority Inc.
  • “Shelli had a way of instilling confidence that the program will work if given a chance. Also she had lots of suggestions to overcome objections. Feel Felt Found! Anything that can be done to take unneeded pressure away. Always something I struggle with when learning something new. Thank you for all of your support!”
Nancy Gauntt - Sales, Stratford at WestClay
  • “The practical applications and examples that Shelli gave during her training. It’s one thing to be taught the information but, for me, I found it more valuable to also be shown how to apply the principles to everyday phone calls and tours. First is that the system is just that…a system and not a script. Secondly, that a 1-extra should ideally be given at the end of the tour itself-not the next day or two. While I wasn’t nervous about the training I also wasn’t particularly excited about it. I had been involved in 2-3 previous T.B. trainings and even though I took away knowledge of the system I never quite felt confident with the application of that system. This time was different! Shelli is perfectly fit for her position as trainer! For every step of the process, she provided examples/role playing senarios on how to apply that principle. I feel comfortable and confident that I now could handle an inquiry and get them to the ‘next step’. On a personal note, Shelli is delightful and I look forward to her next visit. Thanks!”
Grace Snyder - Sales, Stratford at WestClay
  • “The most valuable for me was understanding the whole process. Michelle was very helpful in getting me organized and explaining the big picture. I wish we would have had one more day… She was very helpful to me in several ways. She helped critique me on how to give tours, and she had several suggestions for wording on signs, cleaning up wellness centers, closing the doors of the vacant rooms, etc. She also helped get Kim organized. She did a wonderful presentation to our back up team for inquiries. And she taught Kim how to market to the community.”
Amanda Picciuto - Sales, Elmwood of New Bremen, OH
  • “With almost 1600 units total, occupancy has grown 4.68% since coaching start date on the ten coached communities after just six months of coaching. Based on a typical average of $3000 per unit an increase in census of 4.68% would total 2 .5 million dollars of additional revenue per year ”
Deb Black - VP Marketing, Senior Housing Partners
  • “I would rate the coaching very high. Michele is very professional and offers great information. I would say 8-10. Our only complaint is that we want more of her!I wanted to take a minute and tell you how beneficial I feel the online training is for my organization. The direct marketing team is taking in and acting on the training, but I have 6 other people I need to track to make sure they are using the training as the backup team. Without the online training I could not otherwise make sure they were all getting the same message and importantly they feel credentialed and ready to face the public. It is among the top reasons I had for picking this (BILD & Company) for training and I am seeing its benefits.”
Ross Wilkoff - Director of Assisted Living Services, Menorah Park
  • “I am so very pleased with the Traci Bild systems and the coaching techniques. Ten of our 36 communities began the weekly coaching calls about 10 weeks ago. Not all of these communities had vacancies, but we knew they would benefit from learning new work habits and new ways of perceiving their roles in helping customers through the decision-making process. Several of the communities with vacancies reached 100% occupancies early on in the coaching schedule. The Traci Bild program is easy for staff to accept because the coach ensures that the needs of the seniors and their families are the priority. The ingredients for success include experienced coaches who are seasoned in providing encouragement and a staff who are dedicated and willing to learn new approaches. We had all the ingredients before the Traci Bild program. The Traci Bild coach, Michelle, has given us the recipe, especially tweaked for uniqueness each community. I recommend the Traci Bild coaching experience. It gives staff the confidence they need to serve the customer well.”
Joy Lenz - Sales & Marketing Director, Presbyterian Homes
  • “Julie inspired our group of owners, operators, and marketing/salespersons to use her brilliant tips to make the best use of leads and convert them to sales! Packed with wonderful, useful, and practical information that is easy to understand and implement.”
Tara Eckhoff - Executive Director, Retirement Housing Council
  • “Wow, right on point. Great session! Julie is excited, happy, and makes it impossible to lose her train of thought.”
Patrick Hussey - Advisor, Mott & Associates
  • “Julie is very engaged. Her examples are real life and will be easy to implement & train from at our property.”
Nina Voellner - Executive Director, The Oaks of Clearwater
  • “Great! High Energy!”
John Coulis - Executive Director, Jacaranda Trace
  • “Julie was unbelievably outstanding! Her style, knowledge and enthusiasm for the “no vacancy sign” sales philosophy you call “Zero Lost Revenue Days” by Traci was delivered as if the enthusiastic Traci Bild was presenting in person.”
Patrick Hussey - Advisor, Mott & Associates
  • “Energetic, informative, interesting, knowledgeable.”
Ginger Snyder - Company Director of Sales & Marketing, Senior Living Management
  • “I loved how Julie personalized the training and integrated humor into the program. It made the day fun!”
Janelle Lopez - Executive Director, Carlton Senior Living
  • “Julie returned us to the basics that produce results”
Peter Nixdorff - Executive Director, Carlton Senior Living
  • “Julie’s training was great! I enjoyed every minute of it. My toolbox is full of new tricks to move prospects to the next step!”
Stephanie Brice - Executive Director, Carlton Senior Living
  • “Julie’s presentation was upbeat, attention grabbing and she used her great personality to keep us engaged throughout the day.”
Stephanie Valera - Retirement Counselor, Carlton Senior Living
  • “Julie has a “zest” that makes the program fun to learn – even after having attended previous trainings.”
Jonita Dixon - Regional Sales Director, Carlton Senior Living
  • “ONE of the nice things I have noticed through the Bild system is that all of you are always so thoughtful…you acknowledge the good things. Thank you…it is a pleasure having you as Coach and Shelli as Mentor/Guide/Trainer. No Fluff, just Fact.”
Charlotte Curtis - Sales Counselor, Kirby Pines
  • “Just to reiterate, the training was, in my opinion, a “10″ (I am prone to overenthusiasm!). The Bild program is making a difference already in both communities. The marketing people have a solid program they can begin to bite into in small chunks and see success along the way. It’s very well thought out. I am thrilled that we have you (Tracy C.) for a coach for our properties. It was great to get to know a bit about you and your family and I’m sure vice-versa. It was truly a “relationship building” few days. Now take my girls and get them to be “Masters of Outreach”!!”
John Anderson - Vice President, Everest Properties
  • “Our successes in increasing occupancy at The Mansion is in part due to our close working relationship with Bild who assisted with the refocusing of the sales team at The Mansion, and we were able to provide additional pricing options specific to the competitive nature in this market. It is truly a wonderful partnership producing great results.“
Don Anderson - Milestone Retirement
  • “Since six of our teams have begun the coaching with the BILD team, we have increased a total of 29 units in that time frame (three months) going from 76% occupancy on January 20th to 83% on April 7th.”
Warren Page - Artegan
  • “Julie’s presentation was dynamic, interesting, and useful.”
Rita Lambert - Director of Social Services, Wesley Homes
  • “The seminar was excellent – well designed, clearly taught, helpful, useful, practical information . Julie gave great specific examples we can take back and use right away.”
Claudia Glaze - Director of Community Relations
  • “Julie maintained a high level of energy all day! Amazing!”
Scott Hulet - Campus Administrator, Wesley Homes Lea Hill
  • “A straightforward approach to closing a sale. I better saw how the opportunity for sales is there despite economic conditions if the right methods are used.”
James Franklin - Director of Culinary Services, Wesley Homes
  • “Exciting & positive!”
Diane Kenney - Regional Director of Sales & Marketing, The Goodman Group
  • “I think this conference is a great value and I brough my entire team as a reward for maintaining 98%-100% occupancy through 2009-2010!”
Dawn Walker - Director of Sales & Marketing, Westminster Village
  • “Learning made fun and very focused!”
Jack McGeady - Marketing Associate, One Lincoln Park
  • “A conference like no other – Traci Bild & Co. know their attendees and make them feel like rockstars! The education is endless and Traci and co. are there every step of the way! I cannot wait to see them again!”
Katie May - Regional Director, Welcome Home Management Co.
  • “As an 11-months student of the Bild System, I was motivated and rejuvenated and quite frankly very pleased with the new and additional ideas and tips we received.”
Kathy Porman - Regional Director, American House
  • “After this conference, I am motivated to become in the top 5% of sales people!”
Ann Carney - Marketing Representative, The Village
  • “These systems are powerful!”
Amber Carlson - Sales Training Specialist, Emeritus Senior Living
  • “The Conference was exciting and packed full of useful information. Very fun learning experience.”
Tonya Redmon - Marketing Coordinator, Westminster Village
  • “Traci and her team have a lot of insight into the sales process.”
Cinda Horton - Sales, Westminster Village
  • “Very motivating, I learned a lot that I will start utilizing as soon as I get back to the office.”
Jane Johnson - Marketing Director, Senior Villages
  • “Real and fabulous sales systems that simplify the sales process!”
Sandra O’Dowd - Marketing Director, Indigo Palms
  • “This is my first sales conference and I am so impressed at how interesting and fun it has been.”
Fran Marable - Regional Director, American House
  • “After 23 years of attending conferences related to the senior housing industry, NO ONE has ever motivated me more than Traci! She is a DYNAMIC speaker who has a proven sales system that really does work.”
Michele Rist - Director of Marketing, The Village
  • “There were lots of great ideas and tools presented. I feel very motivated to get home and dig in with my team!”
Melissa Owens - Regional Director of Sales & Marketing, Senior Care, Inc.
  • “Great, even for a seasoned Director of Marketing & Sales.”
Karlee Macer - Sales Counselor, The Harrison
  • “Excellent program that gives valuable resources to keep the sales counselor focused.”
Karen Kwitek - President, KSMS Our House
  • “I couldn’t wait to attend! I was a dry sponge thirsting for knowledge and sales tools… now I am saturated!”
Lisa Stemen - Administrator, AdCare Health Systems
  • “Traci Bild has mastered the “Wow” in senior housing sales training.”
Jennifer Hayes - Vice President, Marketing and Development, Greencroft Communities
  • “Inspiring! Can’t wait to get home and work!”
Donna Brake - Director of Sales, The Eddy Northeast Health
  • “Motivational! Great nuts and bolts – wonderful tools to take home and implement immediately.”
Susan Brust - Sales Counselor, Westminster Village
  • “Senior housing professionals typically are filled with passion and persistence. The tools and systems approach are the missing pieces to unbridled success and never before realized occupancy and revenue results for our community.”
Patricia Mack - Senior Director of IL Services, Fleet Landing